FAQ
Everything you need to know about Narcissus — from product details to shipping, payments, and after-sales support.
Orders & Payments
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted gateways.
Q: Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours. After that, processing begins and changes may not be possible.
Q: Why didn’t I receive a confirmation email?
Please check your spam folder. If you still cannot find it, contact our support team.
Q: Is it safe to shop on narcissus.store?
Yes. We use advanced SSL encryption and trusted payment providers to ensure your safety.
Shipping & Delivery
Q: How long does shipping take?
Processing takes 1–3 days, and delivery typically takes 7–15 business days.
Q: Do you ship worldwide?
Yes, we ship globally and strive to reach customers everywhere.
Q: Will I receive a tracking number?
Yes, tracking details are emailed once your order is shipped.
Q: Why is my package delayed?
Delays may occur due to customs, weather, or carrier issues.
Q: Are customs fees included?
Customs duties are determined by your country and are not included.
Products & Craftsmanship
Q: Are your products handmade?
Many of our pieces incorporate handcrafted elements, making each item unique.
Q: What materials do you use?
We use pearls, gemstones, natural stones, and premium alloys.
Q: Will items look exactly like photos?
Due to lighting and handmade nature, slight variations may occur.
Q: Is your jewelry suitable for sensitive skin?
Our products are designed with comfort in mind, but sensitivity varies by individual.
Returns & Support
Q: What is your return policy?
We accept returns within 14 days of delivery.
Q: What if my item arrives damaged?
Contact us within 48 hours with photos for a quick replacement or refund.
Q: How long does a refund take?
Refunds are processed within 5–7 business days after inspection.
Q: How can I contact support?
Email: service@narcissus.store | Phone: +1 323 247 7818